COMMON QUESTIONS
Ascenda Home Elevator FAQ
Through-the-floor (TFL) elevators travel from one level to another via a floor opening, rather than through an open or enclosed elevator hoistway. Ascenda TFL provides minimal visual disruption and enables users to easily transition between levels thanks to its compact design.
The installed cost of Ascenda can vary depending on factors such as your home’s layout and the size of the Ascenda model you purchase. Generally speaking, Ascenda installs can start at as little as $35,000.
Yes, but it’s contingent on whether the house’s design and supporting framework provide adequate conditions for the installation. The person who installs your Ascenda will evaluate the area where the elevator will be located and the size and type of floor opening required for the top and bottom levels before determining how the installation should proceed.
Ascenda comes in four sizes: S, M, L and XL. The dimensions of the car vary by size, and each requires a slightly different floor opening. See the residential elevator dimensions page for the standing space, finished car size, hatch cut-out, and door opening of each size.
No. Ascenda does not require an elevator pit or a separate machine room. That being said, a through-the-floor installation will still require an acceptable floor opening, structural support, and suitable electrical wiring.
Ascenda serves two floors, with a max travel distance of 14 feet between landings. If you need access to three or more floors, please contact our team about other Cibes Symmetry home elevator options.
Installation time depends on the model, the site, and the level of preparatory work the property needs. Our team will provide a schedule for all work to be completed in stages, ensuring that elevator installation is separate from building works, electrical works, and any necessary approvals.
The L and XL sizes may accommodate a wheelchair user, depending on the combined weight of the occupant and the wheelchair. The car’s interior space, the clear door opening, and the path to the entrance need to be checked during a site visit, and our team will help you choose the correct size.
In the event of a power failure, Ascenda has a battery-powered lowering system that allows the car to safely move to the lowest floor landing. From this point, it will be possible to open the doors and let the passenger out.
The safety features of the Ascenda home elevator include obstruction sensors, an emergency stop button, an emergency phone, and battery-powered lowering. Ascenda also uses hold-to-run controls, so the elevator only moves while you press the button and stops when you let go.
Ascenda requires a 230-volt, single-phase (30-amp) primary power source and a secondary 115-volt (15-amp) supply to power the car lighting system. Check with your installer and electrician to ensure the electrical system in your home meets all specifications.
A permit or inspection may be required to install your home elevator, depending on the jurisdiction where your home is located. Your installer should be able to help you confirm the requirements of the local building authority or elevator inspector, and identify who is responsible for obtaining all necessary approvals before your project starts.
It’s recommended that you get your Ascenda serviced once a year. Ask our team about recommended maintenance, as recommendations may vary by region.
A stairlift is a device that travels up or down a staircase carrying one seated person. A through-the-floor elevator provides vertical movement between floors through a floor opening. A wheelchair user has to transfer into the seat to use a stairlift, but can ride in their own chair in an appropriately sized Ascenda TFL elevator.
Ascenda is available across the US. Contact our team to ask about installation, routine maintenance, and servicing options.